The satisfaction level of consumers with homeowners and renters insurance policies has declined in recent years, according to a new survey from J.D.Power
J.D. Power’s 2022 U.S. Home Insurance Study measured overall customer satisfaction based on five factors.
1) Interaction
2) Policy offerings
3) Price Billing
4) Process and policy information
5) Claims
Those 5 factos are :
Among all the home insurers included in the 2022 study, the average overall customer satisfaction score was 819 out of 1,000 points.
5 companies earned above-average scores. They are:
1. Amica Mutual: 849
2. American Family: 842
3. The Hartford: 839
4. Automobile Club of Southern California (AAA): 838
5. Country Financial: 830
The USAA financial services company actually would have earned the top ranking — with its score of 884 —
But it was excluded from J.D. Power’s rankings because USAA is open only to U.S. military members and their families.